Spa Etiquette & Reservation Policy
Monday - Sunday: 10:00am - 10:00pm.
Online reservations are not considered final or confirmed until you receive a confirmation email from email@example.com or a phone call from our staff.
It is recommended to make an online reservation at least 3 days in advance. For same day reservations, please call us at 02 714 1622-3.
Please plan to arrive 15 minutes prior to your appointment to allow yourself time to relax and enjoy a welcome drink before your treatment.
It is the responsibility of the customer to complete a consultation form and/or inform our spa receptionist of any health condition or medical treatment currently being received, such as injury, surgery, pregnancy or cancer, and, if necessary, to provide written permission from the doctor, physical therapist, etc., that the massage can be conducted.
Out of respect for other guests’ reservations, late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
If you arrive more than 15 minutes late without a prior notice, we reserve the right to cancel your appointment.
If you would like to cancel or change your appointment, please kindly notify us at least 24 hours in advance.
Mandarin Ginger Spa provides professional spa treatments only. If you are looking for a sexual service in any way, please look elsewhere. We have ZERO tolerance for improper behavior.
If any customer improperly touches a therapist or makes sexual or suggestive remarks, the treatment will be immediately stopped and the customer will be responsible to make full payment.